“Your Hospital” · Main Branch

Good morning. Here is where the hospital stands.

Your money, wards, theatre, and insurance claims in one view. Overnight activity has already been checked; three things need your attention today. Tap any of them to act.

Needs attention todayGenerated 06:58 by AskVyn

Implant missing for 09:30 hip replacement

The primary prosthesis is not in stock at this branch. Available at your second site, transfer time roughly 45 minutes. Initiate now or the slot is at risk.

Open the procedure record →

Six HMO invoices drafted without authorisation codes

₦412,000 in claims would be rejected on submission. Cashiers have been flagged on each record before submit.

Open one on the Billing Desk →

Surgical gloves short for today’s post-op list

8 pairs in store against 52 needed across four patients. A reorder and a site transfer are drafted, waiting for procurement approval.

See the flagged invoice →

Records

Patients

The patient registry with wallet balance, debt position, and last visit inline. Select any row to open the full record; AskVyn is one click away on every page.

Patient	Payer	Wallet	Outstanding	Last visit	Flags
Fatima Abdullahi PT-07654 · F · 54	Private cash	₦6,500	₦0	3 days ago	3 care gaps
Chidi Nwachukwu PT-04201 · M · 47	Corporate · Delta Energy	₦45,000	₦285,000	2 weeks ago	Unpaid bills
Adaeze Okafor PT-04821 · F · 41	HMO · Sterling Health	₦0	₦0	Today	Good standing
Ibrahim Sule PT-11834 · M · 62	HMO lapsed	₦12,000	₦164,500	5 weeks ago	Insurer stopped paying
Modupe Folayan PT-01188 · F · 58	Private cash	₦120,000	₦0	Yesterday	High value
Olumide Bakare PT-09321 · M · 35	Private cash	₦18,000	₦0	Today	Post-op

Select a row to open the full patient record. Columns, filters, and views are configurable per role without code.

Revenue Intelligence

See where the money comes from, and where it leaks

Every payment and every invoice, summed up for the people running the hospital. The brief below is written automatically each morning, ready before your 8am meeting.

Net revenue, 12 months

₦912.4M

Inpatient share

68.4%

₦624.1M

Outpatient share

31.6%

₦288.3M

Discounts given, all approved

₦9.8M

1.1% of gross

Payer mixShare of net revenue

Top clinicians by billed revenue12 months

Clinician	Net revenue
Dr. A. Balogun Orthopaedics	₦104.6M
Dr. C. Eze General Surgery	₦88.1M
Dr. H. Danladi Obstetrics	₦79.4M
Dr. T. Oyelaran Family Medicine	₦58.2M
Dr. M. Okafor Cardiology	₦46.9M

This morning’s brief

This is the same brief your leadership receives at 07:00 each morning. Write it now to see what it finds in the sample data.

Theatre & Beds

Today’s surgeries, checked before anyone scrubs in

Every operation is checked against your stock, your staff roster, and your beds before the first patient arrives. Open a row to see one.

Theatre scheduleToday · Theatre 1 and 2

Time	Procedure	Surgeon	Status	Kit
08:00	Caesarean section	Dr. Danladi	Confirmed	Kit ready
09:30	Hip replacement	Dr. Balogun	At risk	Implant at second site
11:00	Appendectomy	Dr. Eze	Confirmed	Kit ready
13:30	Laparoscopy	Dr. Eze	Confirmed	Kit ready
15:00	Paediatric hernia repair	Dr. Adesina	Pending	Kit incomplete

Select a row to open the full procedure record.

Bed occupancyLive

Maternity

14/16

ICU / HDU

8/10

General ward

22/30

ICU at 80%. One bed is pre-reserved against neonatal risk on the 08:00 section.

Why the 07:00 check matters

A missing implant discovered when the surgeon is scrubbing in means a cancelled slot, a prepped patient sent home, and a wasted theatre hour. Discovered at 07:00, it is a 45 minute transfer. Same problem, different cost.

Emergency admission, this morning06:12

Road accident victim admitted through emergency. Treatment started immediately, with no payment step in the way. The bill builds in the background as care is given, and the account is flagged for finance review before discharge.

Treat first Bill builds in background Finance review at discharge

Billing Desk

Catch billing mistakes before they cost you money

A rejected insurance claim or an unpaid bill is usually a small mistake caught too late. Here, every invoice is checked at the front desk while it is still a draft. Below are four of today’s draft invoices; open one and run the check.

Adaeze Okafor PT-04821 · INV-2026-0892

Draft

HMO patient · Authorisation code: not attached

Invoice total

₦27,700

Invoice checkNot run

The check reads this patient’s history, their insurer’s rules, and your stock levels. It advises the cashier; nothing is sent or changed until a person decides.

Debt Recovery

Money owed to you, and how to get it back

Not every patient should get the same reminder. Each account gets its own plan, based on their history and what they can realistically pay. You approve every plan before anything happens.

Total outstanding

₦21.7M

Unpaid for over 120 days

₦6.2M

31 accounts

Recovered this month

₦3.9M

Structured plans: 71% completion

Priority accountsRanked by recovery value and probability

Patient	Outstanding	Unpaid for	Wallet	AskVyn recommendation
Chidi Nwachukwu PT-04201 · Corporate, Delta Energy Group	₦285,000	148 days	₦45,000	High-value relationship. Direct call from finance, structured plan, not automated reminders.
Folake Adeniran PT-09112 · Private cash, inpatient stay	₦1,045,000	268 days	₦0	Family committed to third-party settlement. Confirm in writing, set a dated milestone.
Ibrahim Sule PT-11834 · HMO lapsed mid-treatment	₦164,500	96 days	₦12,000	His insurance stopped mid-treatment, so most of this bill belongs to the insurer, not to him. Resubmit the claim before asking the patient for anything.

Records

HMOs & Payers

Every payer contract with volume, rejection rate, and renewal date in one view. The rejection numbers here are what the pre-submit check on the Billing Desk exists to fix.

Payer	Revenue, 12m	Share	Rejection rate	Renewal	Status
Sterling Health HMO HMO · authorisation codes required	₦146.0M	16.0%	6.8%	In 4 months	Renewal approaching
Crestline Assurance HMO HMO	₦100.4M	11.0%	2.9%	In 5 months	Renewal approaching
Delta Energy Group Corporate direct billing	₦91.2M	10.0%	1.2%	In 9 months	Healthy
NovaCare HMO HMO	₦63.9M	7.0%	3.4%	In 11 months	Healthy
Unity Shield HMO HMO · low volume	₦28.1M	3.1%	9.1%	In 2 months	Review contract
Private cash Direct patient payment	₦392.3M	43.0%	–	–	Not contracted

Since the pre-submit check went live, the rejection rate on new claims is down from 8.1% to 2.3%. Older claims worth ₦2.1M are queued for resubmission.

Co-sharing, split automaticallyFollows each payer’s contract

Consultation, Endocrinology₦15,000

Sterling Health pays 80%₦12,000

Patient pays 20% at the desk₦3,000

Some plans cover 100%, others split the bill. The cashier never calculates it; the split comes from the payer contract and both portions post to the right ledger.

Bundle billingOne line, many services

Antenatal Package 1

Registration · 4 antenatal visits · 2 scans · delivery

₦185,000

The patient sees one price and one line on the bill. Inside, each visit and scan still posts to its own department, so department revenue and utilisation stay accurate.

Activity

Vyn Platform

Preview

Platform

AskVyn Settings

AskVyn runs on your own AI account, not ours. You choose the provider, hold the key, control which data it can read, and own every prompt it runs. Every AI read and proposal is logged.

AI providerBring your own account

Anthropic

Claude models

Connected

OpenAI

GPT models

Available

Azure OpenAI

Enterprise tenancy

Available

Self-hosted

Your own endpoint

Available

API key

Model

Your hospital's data flows to your AI provider under your agreement with them, never through a VynCRM account. Swap providers at any time; prompts and data access rules carry over unchanged.

Prompt libraryEditable by your admins · triggers: record open, record events, schedule, on demand

Prompt	Runs for	Trigger	Status
Pre-submit invoice check Ledger, HMO rules, stock, care gaps	Cashiers	Invoice opened as draft	Enabled
Trigger Runs for Prompt text · your terminology, your thresholds You are assisting a hospital cashier reviewing a draft invoice. Check, in order: (1) HMO authorisation code present and valid for every code-required service; (2) outstanding patient debt against the 120-day policy, wallet balance first; (3) stock availability for every consumable line; (4) overdue investigations for chronic patients that are clinically indicated. Advise clearly. Never submit, change, or block the invoice yourself; the cashier decides.
Theatre morning briefing Kit vs inventory, anaesthesia, beds	Theatre coordinators	Daily at 07:00	Enabled
Trigger Runs for Prompt text Review today's theatre list. For each procedure, cross-check the kit requirements against live inventory at every site, confirm the anaesthesia assignment and pre-op status, and check post-operative bed availability for the expected recovery pathway. Flag anything that puts a slot at risk, with the concrete action and the time window left to take it.
Leadership brief Variance, concentration, anomalies	Management	Daily at 07:00	Enabled
Trigger Runs for Prompt text Write the morning brief for hospital leadership. Cover revenue against trend, department and payer concentration, discount anomalies, and any operational flag raised overnight. Lead with what changed and what needs a decision. Keep it under 200 words; leaders read this before 08:00.
Debt recovery advisor Recovery probability, plan structuring	Finance team	On demand per account	Enabled
Trigger Runs for Prompt text Assess this patient account for recovery. Weigh how long it has been unpaid, wallet balance, visit history, payer category, and lifetime value. Recommend one approach with a concrete plan. Where the patient relationship is valuable, prefer structured recovery over pressure. Present the plan as a proposal for the finance officer to approve, never act on the ledger yourself.

Data accessWhat AskVyn is allowed to read

Billing ledger

Invoices, payments, discounts

Inventory and pharmacy

Stock levels, velocity, reorder points

Theatre and bed schedule

Procedures, rosters, occupancy

Patient clinical history

Visits, investigations, care gaps

Every read is written to the audit log with the user, record, and prompt that triggered it.

Guardrails

Propose, then approve

AskVyn never writes to a record. It drafts; a named person approves.

Role-scoped answers

A cashier and a director asking the same question get answers scoped to their role.

Full audit trail

Question, answer, data read, and approvals, exportable.

Welcome to VynCRM, Hospital Edition

Good morning. Here is where the hospital stands.

Patients

See where the money comes from, and where it leaks

Today’s surgeries, checked before anyone scrubs in

Catch billing mistakes before they cost you money

Money owed to you, and how to get it back

HMOs & Payers

AskVyn Settings

Get a demo for your hospital